Compensation and benefits

 

Let's talk about it. Our pay and benefits are competitive!

 

these are the type of job functions we have at windward software and what we look for when we do hire.  openings are posted separately:



have questions contact us now

Entry Level Sales – Business Developers – Brisbane, QLD, Australia

 

To apply, please send your cover letter and resume to

careers@wws5.com 

OR

 

Penticton, BC - Canada (Headquarters)

Dallas, TX - United States

Chicago, IL - United States

Brisbane, QLD - Australia

Cebu City, Cebu - Philippines

 

Client Services

Support Facilitation - IS Team Lead

The Team Lead champions, monitors and assists the support facilitation team in their implementation, support and training activities. Continuous identification and implementation of new processes to improve software implementation roll-outs is a key activity as Windward Software strives to continuously improve service to our customers.

The Team Lead conducts a significant portion of the training and user group sessions provided to customers and internal staff and must have the ability to comfortably present complex material in a variety of settings, classroom, telephone, online or video to technical or non-technical users.

Typically this role is filled from within the team as a career path opportunity due to the need of having exceptional knowledge of our software, its features and functionality as well as a sound understanding of our customers needs.

Due to the nature of the role, travel is required to customer sites, therefore a valid passport and driver's license is required.

Key attributes:

  • Leader
  • Analytical mind
  • Problem solver
  • Resourceful
  • Results-oriented
  • Patient
  • Self-confident
  • Project-oriented
  • Excellent communicator

 

Client Services

Support Facilitator - Implementation and Training

Our Support Facilitators (SF) are responsible for ensuring our customers experience a smooth and successful implementation of our software and that post-implementation support requirements are minimized. The SF ensures that the customer is educated in the use of the software with the desired result being the customer is fully satisfied and realizes an improvement in their business process by running Windward System Five.

This role is 80% project-oriented through requirements gathering, implementation, training and support processes, therefore exceptional project management skills are necessary to juggle all priorities; as well, working closely with customers on a daily basis, liaising between the customers and other team members will require superior communication and follow through skills. The remaining 20% spent working on support queue issues.

The SF prepares and delivers technical materials and presentations to customers and internal groups via telephone, internet, classroom or on-site training.

Due to the nature of this position, the SF travels approximately 25% of the year and will require a valid passport and driver's license.

Key attributes:

  • Analytical
  • Resourceful
  • Enthusiastic
  • Prepared
  • Self-Motivated
  • Problem-Solving
  • Follow-through abilities
  • Exceptional communicator
  • Confidence

 

Client Services

Support Facilitator - Technical

Windward Software offers 24/7 live global support to our customers in over 35 countries. We do this by hiring exceptional technical support personnel who understand the urgency and need to get a customer back up and running as quickly as possible.

Our Support Facilitators will have varying degrees of expertise from troubleshooting and resolving hardware and software issues, data conversions, installations and upgrades. Accurate documentation of incoming calls, resolutions and appropriate escalation measures is vital. With the product we build and sell, the more knowledge one brings to the table in the area of business practices the better, particularly in the area of accounting.

No two days are alike. The work is fast paced, challenging. Time is money for our customers so the ability to dig in, troubleshoot and close the ticket accurately and in a timely manner is critical.

Due to the nature of this position, we require a valid passport and driver's license.

Key attributes:

  • Customer centric
  • Process and detail oriented
  • Excellent communicator
  • Aptitude for problem solving
  • Persistent
  • Patient
  • Analytically minded
  • Resourceful

 

IT

IT - Support

Windward Software's IT Support staff are responsible for ensuring our internal network, hardware and peripherals are operating securely, smoothly and uninterrupted. The VOIP phone system is maintained with minimum down time, and all issues are resolved quickly and accurately. IT Support also sets up and configures equipment and systems for new staff, installs and configures software, and responds to all other internal technical issues.

As the "go-to" IT expert, up to date knowledge and expertise in all things IT is a must while a passion for the challenge of troubleshooting and resolving technical issues is key.

Due to the nature of this position, and our company having staff in three other countries, our IT Support staff perform technical assistance remotely to these offices. In addition, they are expected to be on rotating emergency call status. A valid driver's license is a requirement.

Key attributes:

  • Analytical mind
  • Process and detail oriented
  • Excellent communicator
  • Aptitude for problem solving
  • Persistent
  • Patient
  • Analytically minded
  • Resourceful

 

 

Accounting/Finance

Our Accounting/Finance team is responsible for the company's daily, monthly, annual accounting procedures and finance needs. With offices in three other countries as well as our head office in Canada, our accounting and finance needs are vast and complex. Activities include budgeting, forecasting, analysis, reporting, maintaining internal controls and compliance along with customary tasks such as accounts payable, receivables, and payroll to name a few. Pride of ownership for work carried out on behalf of the company is essential for maintaining the best interests of Windward Software.

Individuals with experience in these areas, plus expertise in both domestic and international finance and taxation within a software sales environment are best suited for success in this team.

Key attributes:

  • Trustworthy
  • Ethical
  • Decisive
  • Good judgment
  • Detail and fiscally oriented
  • Self-driven
  • Attention to detail
  • Budget conscious
  • Resourceful
  • Corporate confidence
  • Privacy oriented

 

Administration

Receptionist

Our reception staff is often the first point of contact for incoming callers or visitors, and as we all know first impressions count! Calls are answered promptly and professionally, while carefully listening for emergencies or urgent issues to ensure these get treated quickly. Calls are transferred to appropriate staff members, or accurate messages will be taken. At Windward Software we believe strongly that all incoming callers should speak to a live person. In order to see that all clients and potential clients world-wide from then on receive the same service, calls are answered during the regular work day in our head office, which is on Pacific Standard Time. From then on other Windward Software centers around the world respond to calls 24/7.

The front office is a hub of activity with a busy switchboard, arrival of guests and many other administrative tasks to be taken care of. You are the face of Windward Software and customers will "hear your smile" over the phone, and onsite visitors will see your smile and feel welcomed. The ability to juggle multiple priorities, maintain accuracy while meeting deadlines is imperative as is your honed computer and office skills. A valid drivers license is required for this role.

This position is an excellent stepping stone to grow your career at Windward Software, it all depends on you!

Key attributes:

  • Reliable
  • Friendly
  • Personable
  • Professional
  • Exceptional communicator
  • Customer focused
 

 

Administration

Administrative Assistant

Our Administrative Assistants are responsible for all administrative duties stemming from our sales process including our international office sales. As an example, license renewals, running recurring invoices and maintenance contracts are part of the duties. The Administrative Assistant is responsible for carrying out the daily 'end of day' activities which are an extremely important function to the company. Many different projects are undertaken by the Administrative Assistant therefore this person must be self-motivated, energetic and enthusiastic, with the ability to manage their time wisely, and meet deadlines while maintaining accuracy in their work.

Computer literate with solid skills using various software packages is vital as duties include working in our own Windward System Five system as well as using internal websites, tools and resources with heavy advanced Excel use. The Administrative Assistant provides reception relief and assistance with reception duties.

Individuals with previous experience in customer service, administrative functions with bookkeeping or accounting exposure are best suited for this position. Due to the nature of this role, a valid driver's license is required.

Key attributes:

  • Reliable
  • Detail-oriented
  • Professional
  • Positive attitude
  • Organized
  • Self-motivated
  • Enthusiastic
  • Energetic
  • Flexible
  • Great communicator

 

 

Business Developer

Our BDs are responsible for prospecting for new business, making outbound cold calls to generate sales opportunities, and build a pipeline of prospects. BDs demonstrate our product virtually to prospects and take them through the sales cycle.

The BD must become well versed with our software which is deep and feature-rich. The more you know about the software and about how a business operates, the better you can successfully consult with prospects and offer an ROI - help them run their business more efficiently and profitably with Windward System Five.

There are challenging monthly targets and performance measures to hit and you will be compensated when you do.

Key attributes:

  • Tenacious
  • Thick-skinned
  • Results-oriented
  • Excellent communicator
  • Positive attitude
  • Aptitude to learn quickly
 

 

 

Account Manager

AMs are responsible for generating sales revenue by selling products and services to existing Windward Software customers. AMs have monthly targets to hit and are required to call on their assigned accounts each quarter to update customers on new products, features and services, as well as demonstrate their use and benefit to the business.

The AM builds and maintains strong relationships with the customers and plays an important role as customer advocate by communicating customer issues to internal departments for resolution.

Key attributes:

  • Background in sales
  • Customer service
  • Business operations
  • Exceptional communication
  • Relationship building skills
  • Self-motivated
  • Positive attitude

 

 

Marketing

Our marketing team is responsible for the development and production of promotional materials and programs that support Windward Software marketing initiatives, images and branding.

Windward Software has offices in four countries, with customers in over 35 countries the last time we checked! Marketing efforts need to reflect this diversity and international presence while attracting interest, communicating appropriate messages while promoting our product.

Our marketing team uses their graphic design skills and their expertise using various software packages to design and produce online presence, sales and marketing campaigns and collateral.

Key attributes:

  • Creative mind
  • Eye for design layout
  • Love of social media
  • Resourceful
  • Self-motivated
  • Solid time management abilities